- Responsibility for the strategic development and management of the ITSM tool in close collaboration with the departments
- Responsibility for release management and change management related to the ITSM tool
- Close cooperation with other IT Service Managers to ensure that the ITSM tool optimally supports established ITIL processes
- Troubleshooting of technical issues within applications and databases
- Assumption of responsibility for additional applications within the Application Management team
- Participation in the IT on-call duty
- Coordination of our external service providers in the above-mentioned areas
IT Specialist (f/m/d) Application Management with a Focus on ITSM
Heidelberg Engineering GmbH • Heidelberg
-
Full-time
Heidelberg
from today
Your responsibilities
Your qualifications
- Completed IT training or comparable qualification
- Proven experience in administering IT applications within an enterprise architecture
- Good knowledge of Microsoft server technologies
- Deep understanding of ITIL processes
- Certifications in the area of Matrix42 are desirable
Your profile
- Fluent in German and very good English skills (spoken and written)
- Strong communication skills and the ability to understand requirements from various stakeholders and translate them into product solutions
- Excellent analytical skills and a problem-solving as well as service-oriented work approach
- Strong conceptual skills, ability to work independently, and team-oriented mindset
- Willingness to learn new technologies
We offer
- Remote work options to support work-life balance
- Flexible working hours based on trust
- Attractive location in Heidelberg with connections to the main train station and highway
- Subsidized job ticket
- Company bike for private use through a bike leasing program
- Parking spaces and bicycle storage
- Fitness subsidy for Pfitzenmeier, Venice Beach, FitBase, and Urban Sports Club
- Attractive, performance-based compensation
- Professional development and training opportunities, including access to a digital learning platform
- Company pension scheme
It's that easy to apply!
- Step 1: Your online application
- Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone.
- Step 2: First Interview
- We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
- Step 3: In-person interview
- If the first meeting went well, we will invite you to another meeting in the office.
- Step 4: It's a match? Welcome to Heidelberg Engineering!
- You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!
Our benefits
Employee jubilees:
To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.
Bike leasing:
Whether e-bike or city bike – we offer a bike leasing opportunity to support the health of our employees and to contribute to CO2 neutrality.
Company pension scheme:
We support you in your retirement plans so that you can look forward to the future.
Employee events:
Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.
Family business:
Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.
Feedback interviews:
We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.
Healthy snacks and hydration:
A weekly delivery of fresh fruits, as well as free water, tea and coffee on site provide you with a good start into the day and boost your energy.
Job ticket:
We support you with our subsidized job/Germany ticket and thereby promote an ecological alternative.
Mobile working:
We offer mobile working options for a better work-life integration and flexibility.
Modern work conditions:
We offer flexible working hours on a trust basis, 30 days of annual leave (based on a 5-day week) and additional leave days for special occasions.
Onboarding process:
Heidelberg Engineering provides you with an individual training plan for your successful onboarding.
Parking opportunities:
Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.
Stay fit:
You can join Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club with our fitness subsidy. With a wide range of gyms, classes and locations, there are plenty of opportunities for you to enjoy.
Top location:
Our attractive location in Heidelberg with direct access to the freeway, public transport and Heidelberg's main railway station make your journey both faster and less complicated.
Training and development opportunities:
Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.
Corporate Benefits:
Via our free access to our own Corporate Benefits platform we provide several discount codes for our employees with over 800 different brands in various categories such as travelling, fashion, technology, food, mobility, finance, leisure activities and many more.
Do you have any questions?
We are looking forward to supporting you!
Feel free to contact our HR Team. E-Mail copied! Copy E-Mail?
