IT-Support (m/w/d) Inhouse – 1st/2nd-Level

Heidelberg Engineering GmbH • Heidelberg

Full-time

Heidelberg

from today

Your responsibilities

We are looking for

Do you enjoy working in a modern and diverse IT environment and helping end users and departments in national and international settings with their IT problems? Then you've come to the right place. You can contribute your current knowledge in a modern IT environment (O/M365, Microsoft server environment and cloud technologies, ITIL, and much more) and gain new knowledge with our help.
To strengthen our IT service desk team, we are currently looking for a full-time (Junior) IT Support (m/f/d) In-house -1st/2nd Level.

Your tasks

Initial recording, analysis, and resolution of IT requests, as well as their documentation in our ITSM tool
Onsite support at our headquarters in Heidelberg
Remote support for our national and international branches
User and client management
Supporting our users in the use of O/M365 services such as Outlook, Teams, Yammer, Stream, Intune, MDE
OS and patch management for our Windows clients and applications
Basic Microsoft Server activities (DHCP, Active Directory, print and file services)
Maintenance of the FAQ database and knowledge base

Your profile

Completed IT training or comparable qualification in the IT field
Practical professional experience in IT support
Basic knowledge of Microsoft Server and Active Directory/Entra-ID
Basic knowledge of Microsoft Azure and Intune
Good knowledge of Microsoft Client and Office products
Basic knowledge of networking
Experience with ITIL-based processes (certification an advantage)
Analytical thinking, service-oriented approach, and structured working style
Good knowledge of German and English

We offer

Flexible working hours based on trust and mutual accountability
Mobile working options to support a healthy work-life balance
Company bike leasing program for private use
Fitness subsidy for Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club
Attractive, performance-based compensation
Professional development opportunities and access to a digital learning platform
Financial contribution toward public transport (job ticket)
Company pension plan (occupational retirement provision)
Weekly fruit basket and free drinks (water, coffee, tea) at the office
On-site parking and bicycle storage facilities
Anniversary gifts for company milestones
Regular employee events and team activities
Wide range of online shopping discounts through Corporate Benefits

It's that easy to apply!

Step 1: Your online application
Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone.
Step 2: First Interview
We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
Step 3: In-person interview
If the first meeting went well, we will invite you to another meeting in the office.
Step 4: It's a match? Welcome to Heidelberg Engineering!
You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!

Apply now

Our benefits

Employee jubilees:

To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.

Bike leasing:

Whether e-bike or city bike – we offer a bike leasing opportunity to support the health of our employees and to contribute to CO2 neutrality.

Company pension scheme:

We support you in your retirement plans so that you can look forward to the future.

Employee events:

Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.

Family business:

Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.

Feedback interviews:

We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.

Healthy snacks and hydration:

A weekly delivery of fresh fruits, as well as free water, tea and coffee on site provide you with a good start into the day and boost your energy.

Job ticket:

We support you with our subsidized job/Germany ticket and thereby promote an ecological alternative.

Mobile working:

We offer mobile working options for a better work-life integration and flexibility.

Modern work conditions:

We offer flexible working hours on a trust basis, 30 days of annual leave (based on a 5-day week) and additional leave days for special occasions.

Onboarding process:

Heidelberg Engineering provides you with an individual training plan for your successful onboarding.

Parking opportunities:

Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.

Stay fit:

You can join Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club with our fitness subsidy. With a wide range of gyms, classes and locations, there are plenty of opportunities for you to enjoy.

Top location:

Our attractive location in Heidelberg with direct access to the freeway, public transport and Heidelberg's main railway station make your journey both faster and less complicated.

Training and development opportunities:

Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.

Corporate Benefits:

Via our free access to our own Corporate Benefits platform we provide several discount codes for our employees with over 800 different brands in various categories such as travelling, fashion, technology, food, mobility, finance, leisure activities and many more.

Do you have any questions?

Feel free to contact our HR Team. E-Mail copied! Copy E-Mail?

Could we convince you?