- Main contact person for 2nd & 3rd level remote support of our worldwide subsidiaries for service and support requests
- Support in the improvement and development of our products
- Independent processing of service requests as well as qualifying, documenting and prioritizing fault reports
- Documentation of reported problems and requests in our ticket system
- Support for our specialist departments, interface function between specialist departments
- Testing and repairing our laser scanning systems
- Integration of new technologies and product updates into existing customer systems
- Professional development with occasional on-site assignments possible
Support technician (m/f/d) medical technology/device technology B2B
Heidelberg Engineering GmbH • Heidelberg
-
Full-time
Heidelberg
from today
Your responsibilities
Your qualifications
- Completed training in the field of medical technology/electrical engineering or further training as a state-certified technician or comparable
- Very good written and spoken German and English skills required
- Repair experience of medical devices is an advantage
- Knowledge of laser optics and OCT technology is an advantage
- Driving license class 3/B
Your profile
- High social competence and good communication skills
- Even in stressful moments you keep the overview and your curiosity and perseverance leads you to new solutions
- Very good analytical skills
- Strong service and team orientation
- Careful and reliable way of working
- High sense of responsibility
We offer
- You can expect a diverse and varied range of tasks
- A highly motivated team in an international environment and a familiar working atmosphere
- Opportunities for mobile working to achieve a good work-life balance
- Flexible working hours and trust-based working hours
- Attractive, performance-oriented remuneration
- Contribution to the cost of the Germany ticket
- Company bike for private use as part of a bike leasing offer
- Fitness allowance for Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club
- Company pension scheme
- Parking facilities and bicycle storage
- Regular employee events
- Company health management
It's that easy to apply!
- Step 1: Your online application
- Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone.
- Step 2: First Interview
- We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
- Step 3: In-person interview
- If the first meeting went well, we will invite you to another meeting in the office.
- Step 4: It's a match? Welcome to Heidelberg Engineering!
- You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!
Our benefits
Employee jubilees:
To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.
Bike leasing:
Whether e-bike or city bike – we offer a bike leasing opportunity to support the health of our employees and to contribute to CO2 neutrality.
Company pension scheme:
We support you in your retirement plans so that you can look forward to the future.
Employee events:
Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.
Family business:
Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.
Feedback interviews:
We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.
Healthy snacks and hydration:
A weekly delivery of fresh fruits, as well as free water, tea and coffee on site provide you with a good start into the day and boost your energy.
Job ticket:
We support you with our subsidized job/Germany ticket and thereby promote an ecological alternative.
Mobile working:
We offer mobile working options for a better work-life integration and flexibility.
Modern work conditions:
We offer flexible working hours on a trust basis, 30 days of annual leave (based on a 5-day week) and additional leave days for special occasions.
Onboarding process:
Heidelberg Engineering provides you with an individual training plan for your successful onboarding.
Parking opportunities:
Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.
Stay fit:
You can join Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club with our fitness subsidy. With a wide range of gyms, classes and locations, there are plenty of opportunities for you to enjoy.
Top location:
Our attractive location in Heidelberg with direct access to the freeway, public transport and Heidelberg's main railway station make your journey both faster and less complicated.
Training and development opportunities:
Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.
Corporate Benefits:
Via our free access to our own Corporate Benefits platform we provide several discount codes for our employees with over 800 different brands in various categories such as travelling, fashion, technology, food, mobility, finance, leisure activities and many more.
Do you have any questions?
We are looking forward to supporting you!
Feel free to contact our HR Team. E-Mail copied! Copy E-Mail?
