On-Site Support and Training (75%)
- Provide on-site surgical support and hands-on training during intraoperative use of our surgical microscope and intraoperative OCT.
- Develop and implement best-practice training methodologies to ensure effective user adoption of our advanced medical devices. You will transfer product and clinical knowledge to local application teams to support adoption and effective product positioning.
- Represent the company at global ophthalmology conferences, surgical workshops, and product demonstrations, supporting both clinical education and commercial engagement with customers.
- Train ophthalmic surgeons, nurses, and OR technicians on system setup, workflow integration, and optimal clinical use.
- Gather and document user feedback on surgical image quality, usability, and clinical outcomes.
- Support prototype evaluations and pre-commercial testing in the operating room in collaboration with key opinion leaders and early adopters.
- Develop training and sales enablement materials for global application and sales teams, ensuring consistency across use cases and user profiles.
- Provide remote support to international application teams, customers and partners.
- Collaborate with product management and application teams to relay clinical insights that inform roadmap priorities, usability improvements, and future feature development.
- Develop and refine user documentation for our products.