CRM Application Specialist

Heidelberg Engineering GmbH • Heidelberg

Full-time

Heidelberg

from today

Your responsibilities

Focus: Support and further development of the Heidelberg Engineering Group’s CRM systems (focus: Salesforce)

Operation of the CRM system

Ensuring the day-to-day operation of the Salesforce systems (Sales Cloud, Service Cloud, Marketing Cloud)
Administration of CRM applications, including user, role, and permission management (profiles, permission sets, roles)
Configuration and maintenance of objects, fields, page layouts, flows, and validation rules
Managing interfaces with third-party systems (including ERP, marketing automation, and partner systems)
Monitoring system availability, data quality, and governor limits, as well as performing error analysis
Coordinating and implementing Salesforce seasonal releases (Spring/Summer/Winter) as part of change and release management

User Support

First- and second-level support for CRM users
Analysis and resolution of issues (incidents)
Advising business units (Sales, Service, Marketing) on questions regarding CRM processes
Creating and maintaining documentation and work instructions
Conducting user training sessions

Process optimization and project support

Collaboration on CRM projects
Support for international rollouts
Conducting tests and preparing documentation in accordance with change and release management procedures
Assisting the CRM Project Manager and Team Lead in implementing global standards
Assisting with data migrations, deduplication, and data maintenance
Creating and maintaining reports, dashboards, SOQL queries, and data analyses

Your profile

What You Bring to the Table:

Experience in Salesforce administration and business analysis
Salesforce Administrator certification (ADM 201) is a plus
Initial professional experience in the area of responsibility described above
Knowledge of Sales Cloud and Service Cloud; Marketing Cloud AE / Pardot is a plus
Experience with Flows, validation rules, reports, and dashboards
Knowledge and experience in project management, ITIL, or GAMP 5 is a plus
Understanding of business processes (sales, service, marketing)
Knowledge of SOQL/SOSL, data modeling, and relational databases
Ideally, experience with the implementation or migration of CRM systems

Required personal skills:

Fluency in German and proficiency in English (spoken and written)
Strong interpersonal and communication skills
Excellent analytical skills and a problem-solving and service-oriented approach to work
Ability to work independently and as part of a team
Enthusiasm for innovative technologies and the continuous improvement of processes

We offer

Here’s what we offer:

13 monthly salaries
A very open work environment and a culture where colleagues address each other informally
Flexible work hours based on trust
145-day quota model
Reimbursement for working from home—€1 per day
30 days of vacation
€250 budget for home office equipment (after successfully completing the probationary period)
Company pension plan
Group accident insurance
5 paid days off when a child is sick
Bike leasing—for personal use
Perks: Corporate fitness programs for Pfizenmaier, Venice Beach, Fit Base, and Urban Sports Club
DE Ticket
A wide range of discounts through Corporate Benefits
Opportunities for continuing education and professional development, as well as a digital learning platform
Gifts for company anniversaries

It's that easy to apply!

Step 1: Your online application
Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone.
Step 2: First Interview
We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
Step 3: In-person interview
If the first meeting went well, we will invite you to another meeting in the office.
Step 4: It's a match? Welcome to Heidelberg Engineering!
You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!

Apply now

Our benefits

Employee jubilees:

To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.

Bike leasing:

Whether e-bike or city bike – we offer a bike leasing opportunity to support the health of our employees and to contribute to CO2 neutrality.

Company pension scheme:

We support you in your retirement plans so that you can look forward to the future.

Employee events:

Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.

Family business:

Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.

Feedback interviews:

We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.

Healthy snacks and hydration:

A weekly delivery of fresh fruits, as well as free water, tea and coffee on site provide you with a good start into the day and boost your energy.

Job ticket:

We support you with our subsidized job/Germany ticket and thereby promote an ecological alternative.

Mobile working:

We offer mobile working options for a better work-life integration and flexibility.

Modern work conditions:

We offer flexible working hours on a trust basis, 30 days of annual leave (based on a 5-day week) and additional leave days for special occasions.

Onboarding process:

Heidelberg Engineering provides you with an individual training plan for your successful onboarding.

Parking opportunities:

Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.

Stay fit:

You can join Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club with our fitness subsidy. With a wide range of gyms, classes and locations, there are plenty of opportunities for you to enjoy.

Top location:

Our attractive location in Heidelberg with direct access to the freeway, public transport and Heidelberg's main railway station make your journey both faster and less complicated.

Training and development opportunities:

Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.

Corporate Benefits:

Via our free access to our own Corporate Benefits platform we provide several discount codes for our employees with over 800 different brands in various categories such as travelling, fashion, technology, food, mobility, finance, leisure activities and many more.

Do you have any questions?

Feel free to contact our HR Team. E-Mail copied! Copy E-Mail?

Could we convince you?