Clinical Application Specialist

Heidelberg Engineering Ltd. • Hemel Hempstead

  • Full-time

Hemel Hempstead
from today

Your responsibilities


  • Provide clinical application training on-site and virtually to customers on the use of the Heidelberg Engineering (HE) product portfolio of medical devices.
  •  Provide support to clinicians and operators and troubleshoot queries that come through the Helpdesk.
  •  Territory management, including project managing training at customer sites.
  •  Ensuring training records are completed and stored as per company SOPs.
  •  Deliver formal presentations covering the clinical application of HE instruments.
  •  Assist with and/or deliver remote training via webinar or virtual workshop.
  •  Ensure the HE device the customer is using is functioning and being used according to specifications.
  •  Assist in the creation of educational materials, including Powerpoint presentations.
  •  Ensure an exceptional customer experience and liaise with the sales and support teams to facilitate smooth customer handover for training.
  •  Provide clinical application support at trade shows and conferences.
  •  Provide clinical application training internally to support the development of the wider HE team.
  •  Support the sales team with clinical presentations and demonstrations.
  •  Ensure daily work and attitude embodies Academy brand standards of knowledge, professionalism, integrity, creativity, and humility.
  •  Perform other duties as required.

Your qualifications

  • BSc/BA degree optometry or equivalent science/technology/medical imaging area essential.
  • Ophthalmic photography or equivalent experience in hospital eye department desirable.
  • MSc in clinical optometry or equivalent desirable.
  • Academy of Healthcare Science (AHCS) registered or similar equivalent certificates desirable.

Your profile

  • Comprehensive clinical knowledge of ophthalmic instruments and diseases, and anatomy/physiology of the visual system essential.
  • High level of computer proficiency and demonstrable working knowledge of Microsoft Office essential.
  • Full driving licence essential.
  • Experience providing training or education desirable.
  • Project and territory management skills desirable.
  • Confident written and verbal communicator, including being able to deliver training presentations face to face and virtually to large audiences.
  • Highly organised, self-motivated, flexible, and able to work autonomously.
  • Based in the South of England and willing to do a significant amount of travelling, including frequent nights away from home, occasional international travel, and varied working hours.

We offer

Hours of Work
40 hours per week. Daily working hours will vary due to travel to the location of customers. Occasional weekend work may be required.

Salary
Competitive Salary

Job location
You will be field based in the South of England and also covering other regions in the event of absence and leave. Regular international travel is required.

Benefits
  • Competitive Salary.
  • Annual Bonus Scheme 
  • Company Car.
  • Private Healthcare.
  • Excellent Pension Scheme.
  • Life Assurance 
  • 25 days Annual Leave + Bank Holidays

It's that easy to apply!

  • Step 1: Your online application
  • Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone. 
  • Step 2: First Interview
  • We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
  • Step 3: In-person interview
  • If the first meeting went well, we will invite you to another meeting in the office.
  • Step 4: It's a match? Welcome to Heidelberg Engineering!
  • You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!
Apply now

Our benefits

Employee jubilees:

To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.

Company pension scheme:

We support you in your retirement plans so that you can look forward to the future.

Employee events:

Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.

Family business:

Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.

Feedback interviews:

We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.

Onboarding process:

Heidelberg Engineering provides you with an individual training plan for your successful onboarding.

Parking opportunities:

Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.

Training and development opportunities:

Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.

Do you have any questions?

We are looking forward to supporting you!

 
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