Sales Solution Engineer (m/f/d) HealthCare IT

- Develop and maintain a high level of product knowledge of the Heidelberg Eye Explorer HealthCare IT suite of solutions and competitive products.
- Understand the complete IT workflow of ophthalmology practices and clinics in the region, including HE and competitor ophthalmic imaging systems, as well as PACS solutions and third-party device integration, and as far as HEYEX EMR roll-out plan.
- Manage pre-sales contacts and develop individual workflow requirements in assigned distributor sales regions.
- Demonstrate key strengths of Heidelberg Eye Explorer HealthCare IT suite in clinical competition through product demonstrations, customized user workflows, and expert networking knowledge.
- Support and train distributors to present the features of the Heidelberg Eye Explorer Suite of HealthCare IT solutions to customers. In doing so, be able to incorporate the complete equipment product range, SPECTRALIS, ANTERION and HRT3.
- Build strong, close clinical relationships with distributors and regional customers
- Increase customer satisfaction at all challenging Heidelberg Eye Explorer sites in support of the clinical training team.
- Be a leader in customer satisfaction, by quickly and satisfactorily troubleshooting and resolving problems at installed sites.
- Monitor site productivity to ensure site-specific protocols are installed and running after approval by site ophthalmologists. This is essential for competitive and key account installations (regional show sites).
- Provide technical sales support to distributors and direct customers as well as partner integration discussions via travel to customer sites, web hosting presentations, conference calls and trade show meetings.
-Participate in distributor events, customer visits and regional meetings.
- Collaborate with sales, contract services, and project management to develop and evaluate solutions that are feasible and ensure a high level of customer satisfaction.
-Build a schedule with the Customer Care Team, specifically the Online Center for implementation and installation.
- Support and inform the Project Management, Product Management, and Clinical Affairs organizations with the goal of minimizing their required involvement in the Heidelberg Eye Explorer pre-sales process.
- Gather market intelligence to improve Heidelberg Eye Explorer Healthcare IT solutions and communicate information, ideas and data to sales management, product management, development and leadership team.
- Work with regional sales teams to contact potential customers and explain Heidelberg Eye Explorer features. Apply persuasive sales techniques to obtain clearly specified orders at the best possible price.
-Be the expert in solution knowledge in performance analytics, clinical quality and performance.
- Create and deliver customer presentations on digital ophthalmic workflow highlighting Heidelberg Eye Explorer Healthcare IT solutions and how they can be successfully integrated into their medical IT environment.
- Understand competitive threats related to technical product aspects and take action to minimize their impact (e.g., sales and customer education, counterarguments, product improvement requests).
- Handle special projects related to Heidelberg Eye Explorer Healthcare IT solutions through continuous improvement in meeting internal and external connectivity and distribution requirements.
-Connectivity in this context refers to the interaction of Heidelberg Eye Explorer Healthcare IT solutions with other medical products and information systems in integrated healthcare as well as Integration of SPECTRALIS, ANTERION and HRT3 etc

• Bachelor's degree in technical/professional disciplines such as business administration, information technology, medical informatics, and/or computer science in high demand
• At least 5 years of experience in sales of imaging solutions or applications of imaging solutions or networking solutions.
• Knowledge of PACS, DICOM, HIS/RIS, networking, storage and industry trends.
• Account management / CRM experience
• Very good communication in English both written and spoken
• Other languages as an advantage
• Evidence of successful consulting and sales activities

• Self-motivated and able to work successfully together in a team environment.
• Working from the home office, in the field, as well as in Heidelberg Headquarter
• High willingness to travel to distributors, potential customers, existing customers, Heidelberg Engineering locations and important meetings and conferences. This both nationally and internationally
• Ability to create and lead conference calls, customer meetings, and other technical product discussion scenarios on an "on-demand" basis.
• Ability to continually update distributors on new product introductions and enhancements.
• Ability to translate detailed technical concepts into ones that can be understood by technologists, ophthalmologists, and non-technical hospital staff.
• Ability to identify and communicate customer requests and related technical concepts to project management, product management and R&D teams.
• Understanding of clinical application related to PACS, RIS, EMR, dictation interfaces, and image archiving.
• Very good understanding of the function of networks as well as physical and virtual hardware
• Strong business acumen, organizational skills, a self-starter and independent thinker with the ability to work independently.

• Performance-related remuneration as well as a wide range of benefits  
• A challenging area of responsibility with high creative potential at an innovative, global and expanding technology leader 
• Flexible working hours for a self-determined work-life balance 
• Transparent communication and direct interdisciplinary cooperation across all management levels 
• Targeted support through continuous professional training and the development of your personal skills 
• An open corporate culture in an intercultural team of highly motivated colleagues