IT Support (m/f/d) Inhouse -1st/2nd Level

Heidelberg Engineering GmbH • Heidelberg

  • Full-time


from today

Your responsibilities

We are looking for
  • Do you love to work in a modern and versatile IT landscape and like to help end users and departments in the national and international environment with their IT problems? Then this is the right place for you and you can contribute your current knowledge in a modern IT landscape (O/M365, Microsoft server environment and cloud technologies, ITIL and much more) and gain new knowledge with our help. 
  • To strengthen our IT service desk team we are looking for a (Junior) IT Support (m/f/d) Inhouse -1st/2nd Level in full time.

  • Initial recording, analysis and solution of IT requests, as well as their documentation in our ticket system 
  • Onsite support at the main location in Heidelberg
  • Remote support of our national and international subsidiaries
  • User and client management
  • Support our users in using O/M365 services such as Outlook, Teams, Yammer, Stream, Intune, MDE.
  • OS and patch management of our Windows clients and applications
  • Microsoft Server basic operations (DHCP, Active Directory, Print and FileServices)
  • Maintenance of the FAQ database and knowledge base

Your qualifications

  • Completed IT training or comparable qualification in the IT field
  • Practical work experience in IT support  
  • Good knowledge of Microsoft Client and Office products
  • Basic knowledge of Microsoft Server and Active Directory
  • Basic knowledge in the network area
  • Experience in working according to ITIL, desirable

Your profile

  • Fluent German and secure English skills (spoken and written)
  • High social competence, reliable and able to work under pressure even in stressful situations   
  • Very good analytical skills and a service and problem-solving oriented approach to work
  • Independent work and team orientation
  • Enthusiasm for innovative technologies

We offer

  • Interesting and challenging tasks in an international, dynamic company
  • Open corporate culture and very good working atmosphere
  • Modern equipped workstations
  • Performance-related compensation
  • A highly motivated team in an international environment
  • Attractive location in Heidelberg in the Bahnstadt incl. job ticket

It's that easy to apply!

  • Step 1: Your online application
  • Simply click on “Apply” and fill out the short application from. This only takes less than three minutes and can also be done on your mobile phone. 
  • Step 2: First Interview
  • We will get back to you as soon as possible. If there is a fit, we will invite you to a first online interview.
  • Step 3: In-person interview
  • If the first meeting went well, we will invite you to another meeting in the office.
  • Step 4: It's a match? Welcome to Heidelberg Engineering!
  • You get all documents and information you need for your start and onboarding. We look forward to having you in our Team soon!
Apply now

Our benefits

Employee jubilees:

To show our appreciation, we reward our longstanding employees for company anniversaries and retirements.

Bike leasing:

Whether e-bike or city bike – we offer a bike leasing opportunity to support the health of our employees and to contribute to CO2 neutrality.

Company pension scheme:

We support you in your retirement plans so that you can look forward to the future.

Employee events:

Summer and Winter events, team events or simple after-work get-togethers contribute to a supportive and collaborative culture.

Family business:

Our corporate culture can be described as international environment with a family-like working atmosphere in which you can contribute with your individual skills.

Feedback interviews:

We consider a constructive, reciprocal, and continuous feedback culture as essential for your further development and career planning.

Healthy snacks and hydration:

A weekly delivery of fresh fruits, as well as free water, tea and coffee on site provide you with a good start into the day and boost your energy.

Job ticket:

We support you with our subsidized job/Germany ticket and thereby promote an ecological alternative.

Mobile working:

We offer mobile working options for a better work-life integration and flexibility.

Modern work conditions:

We offer flexible working hours on a trust basis, 30 days of annual leave (based on a 5-day week) and additional leave days for special occasions.

Onboarding process:

Heidelberg Engineering provides you with an individual training plan for your successful onboarding.

Parking opportunities:

Whether by bike, scooter or car – we offer opportunities for parking spaces as well as a separate room to store your bike.

Stay fit:

You can join Pfitzenmeier, Venice Beach, FitBase and Urban Sports Club with our fitness subsidy. With a wide range of gyms, classes and locations, there are plenty of opportunities for you to enjoy.

Top location:

Our attractive location in Heidelberg with direct access to the freeway, public transport and Heidelberg's main railway station make your journey both faster and less complicated.

Training and development opportunities:

Lifelong learning and continuous professional development are among the success factors in the dynamic environment in which we operate. That's why we offer a digital learning platform to expand your professional, social, methodological, and personal skillset.

Corporate Benefits:

Via our free access to our own Corporate Benefits platform we provide several discount codes for our employees with over 800 different brands in various categories such as travelling, fashion, technology, food, mobility, finance, leisure activities and many more.

Do you have any questions?

We are looking forward to supporting you!


Could we convince you?

Apply now